Mette Norgaard

TouchPoint Resources

 
 

WHY TOUCHPOINTS?

Today, the volume of interactions is greater than ever before, the duration is shorter than ever before, and the impact is exponential! It feels like the information age has morphed into the interruption age. Yet, each "interruption" is an opportunity - a TouchPoint - to create energy and direction around something that matters.

WHAT IS A TOUCHPOINT?

Leadership is about influence and today you need to influence others through ever shorter spurts of interaction. A very practical way to do that is through TouchPoints, which are interactions where you can create energy and direction about something that matters. Use TouchPoints to lead in even the smallest of moments.


TOUCHPOINTS MANIFESTO
By Doug Conant and Mette Norgaard

LEADER TO LEADER - TOUCHPOINTS
By Doug Conant and Mette Norgaard